Legal
Cookie Policy
How ReplyOff uses cookies and similar technologies. Turkish version: /legal/cerez-politikasi.
Last updated: October 2026
1. Summary
ReplyOff uses strictly necessary and preference cookies for sign-in, security and remembering your settings. In addition, only with your consent and only on our public pages (landing page, sign-up, sign-in and legal pages), we use Meta Pixel cookies to measure the performance of our ads. No advertising cookies are used inside the app dashboard.
2. Cookies we use
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| sb-* (Supabase) | Keeps you signed in (authentication session) | Strictly necessary | Session, refreshed while you use the app |
| lang | Remembers your language (Turkish or English) | Preference | Up to 1 year |
| theme | Remembers your light or dark theme | Preference | Up to 1 year |
| crm_ref | Keeps a referral code during sign-up | Strictly necessary | 10 minutes |
| ikas_oauth_state, ikas_oauth_extra, ikas_lt | Secures the store connection (OAuth) flow | Strictly necessary | Minutes |
| admin_session, admin_impersonating | ReplyOff staff support sessions only | Strictly necessary | Up to 1 day |
| cookie_consent | Remembers your cookie choice (accept / reject) | Strictly necessary | 6 months |
| _fbp, _fbc (Meta Platforms) | Measures whether actions such as sign-up or contact form submissions happen after seeing our ads; shows our ads to people who may be interested | Advertising (consent only) | Up to 90 days |
Meta Pixel and Conversions API: If you consent, the page you visit, browser and device information, IP address and, when you submit the sign-up or contact form, your email address and phone number (hashed before being sent) are shared with Meta Platforms Ireland Ltd. to measure our ad results and show our ads to people who may be interested. Meta processes this data under its own privacy policy: https://www.facebook.com/privacy/policy
Payment pages run by our payment providers (Shopify Billing or iyzico) may set their own cookies. Their policies apply to those cookies.
3. Managing cookies
On your first visit to our public pages we show a cookie notice. Advertising cookies are used only if you choose "Accept"; if you choose "Reject", Meta Pixel is never loaded. To change your choice, delete the replyoff.com cookie_consent cookie in your browser and the notice will appear again. Withdrawing consent does not affect processing carried out before withdrawal. You can also delete or block cookies in your browser settings; if you block necessary cookies, you will not be able to sign in.
4. Contact
Questions: business@replyoff.com. See also our Privacy Policy.